Privacy policy
ScotWater
Last updated: 10 February 2024.
ScotWater and its affiliated companies ("ScotWater") appreciate your interest in this website and other related or linked ScotWater websites. Your privacy is vital to ScotWater. We want you to understand our practices concerning gathering information from visitors to the website and concerning the uses we make of that information.
Information and Uses
ScotWater does not actively collect personally identifying data from this website unless knowingly and expressly provided by you. While browsing our website, certain information may be passively recorded. We log your internet protocol ("IP") address to administrate or compile demographic information and monitor the usage and performance of this website. We use tracking technology ("Cookies") to collect such data as operating system, metrics, geographical location, and browser type to understand how visitors use this website. The recorded data is used anonymously.
Information Stored on Your Computer
Sometimes we may store information (commonly known as a "cookie") on your computer when you use or look at the website. This information improves your use of the website and avoids the need to re-enter your details every time you visit. You can block or erase this information from your computer if you wish.
Conditions of Use, Notices, and Revisions
If you choose to use our website, your visit and any dispute over privacy are subject to our General Terms of Use of our website and this Privacy Statement, including any limitations on damages, application of law provisions, and arbitration of disputes. ScotWater reserves the right to amend and or update this statement without notice at any time.
Contacting ScotWater about the content of this Privacy Statement
If you have any questions about the contents of this Privacy Statement, please contact ScotWater's Data Privacy Office at the following address:
Data Privacy Office
ScotWater
Orchard Brae House
30 Queensferry Road
Edinburgh, EH4 2HS
support@scotwater.co.uk
If we make amendments to this Privacy Statement, we will post the revision date at the head of the Privacy Statement when we make the changes on this page. For regular updates, we encourage you to view our Privacy Statement.
Web Beacons, Cookies, and Other Technologies
Our website may use online technologies called "web beacons" and "cookies," as well as other local storage technologies. The section below explains what these technologies are and how they are utilized.
Cookies and Local Storage Technologies
Typically speaking, "cookies" are text files that are placed on your device's browser and may be utilized to help recognize your browser across different websites, web pages, and browsing sessions. Your browser or device may offer cookie settings. For example, you may configure your browser not to accept cookies or inform you when a cookie is being sent. For further information about whether these settings are available, what they do, and how they work, visit your browser or device's help material.
Cookies are stored in "local storage" or on your device. We also utilize other types of local storage technologies, such as Local Shared Objects (sometimes called "Flash cookies"), in connection with our Services. These technologies are similar to cookies as they are stored on your device and can be utilized to maintain information about your preferences and activities.
These local storage technologies may use parts of your device other than your browser. This means that you may not control their use using the browser settings and tools you usually use to control browser cookies. For further information about managing Flash cookies, visit the Adobe Flash Player website. Your browser's privacy settings may allow you to manage other types of local storage.
Web Beacons
Web beacons are pieces of code put on Web pages, emails, and videos to communicate information about your device and browser to a server. Web beacons can be utilized to count the users who read an email, visit a Web page or even deliver a cookie to the browser of a user viewing a Web page or email.